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Incendonet Software Support Services are designed to provide you with the expertise to optimize your investment in your SpeechBridge® solution. Our team of knowledgeable support professionals will help you get up and running quickly, configured correctly, and maintain high levels of performance and availability for the long term.
For subscription support packages, please contact your authorized Incendonet channel partner, e-mail Sales or call us and say “Sales” to learn more about the right support package to meet your needs.
|Hours of operation||8am-5pm PST, Mon-Fri, escalation process for after hours||8am-5pm PST, Mon-Fri|
|Service term||1, 2, or 3 years||1, 2, or 3 years|
|Incident reporting||Web, email, phone||Web, email, phone|
|Access to support website||Yes||Yes|
|Max support admins per contact||4||2|
The severity of the issue and the support plan type will determine the speed of the initial response to a reported issue.
|Critical||2 busines hour or less||4 business hours|
|Major||4 business hours||8 business hours|
|Minor||8 business hours||12 business hours|
|Cosmetic||12 business hours||12 business hours|