Technical Support

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Incendonet Software Support Services are designed to provide you with the expertise to optimize your investment in your SpeechBridge® solution. Our team of knowledgeable support professionals will help you get up and running quickly, configured correctly, and maintain high levels of performance and availability for the long term.

For subscription support packages, please contact your authorized Incendonet channel partner, e-mail Sales or call us and say “Sales” to learn more about the right support package to meet your needs.

Comparison of Support Plans

 Feature Gold Silver
Hours of operation 8am-5pm PST, Mon-Fri, escalation process for after hours 8am-5pm PST, Mon-Fri
Service term 1, 2, or 3 years 1, 2, or 3 years
Maintenance updates Yes Yes
Product upgrades Yes Yes
Incident reporting Web, email, phone Web, email, phone
Access to support website Yes Yes
Max support admins per contact 4 2

The severity of the issue and the support plan type will determine the speed of the initial response to a reported issue.

 Severity Gold Silver
Critical 2 busines hour or less 4 business hours
Major 4 business hours 8 business hours
Minor 8 business hours 12 business hours
Cosmetic 12 business hours 12 business hours