Improve service and speed up call routing by allowing callers to speak the name of the individual or department, and a sub-menu for other common requests.
E-mail and Calendar Access
100% hands-free and eyes-free access to e-mail and calendars* using simple spoken commands when on the go.
* Microsoft Exchange 2003 or higher
Create more natural customer interactions with conversational call flows that support custom speech commands. Build out single or multi-level call flows using our Menu Editor in your favorite browser.
Need a Communications Automation application built around your unique business needs? Talk to one of our solution architects, we can help you with everything from requirements gathering to acceptance testing.
Voicemail-to-Text automatically* transcribes your incoming voicemails and sends you an email with the text content.
Contact us to take part in the beta program!
* Note that the transcription is automatic, and the accuracy may be hampered by poor audio quality.
SpeechBridge integrates with your telephone system over a type of connection known as a SIP trunk, which allows it to receive, transfer, and make calls over your phone network. We’ve made this incredibly easy with SpeechBridge, and in fact it requires no VoIP configuration thanks to our intelligent interpretation and routing of the VoIP messages.
SpeechBridge also makes it easy to integrate with your back office IT systems. In addition to being able to synchronize with Active Directory to automatically keep your Virtual Receptionist always up to date, SpeechBridge can also import user directory data from a number of PBXes, or a CSV file if you prefer. SpeechBridge can integrate with third party systems with either REST or SOAP web services, and native support for most popular SQL databases is built in.
We offer a number of choices when it comes to speech recognition engines and text-to-speech voices, in multiple languages, but the complexities of working with them are hidden behind a friendly web user interface. For developers, we offer an open, standards based platform for building almost any application you can imagine. We also offer professional services to help you design and build custom applications to fit your unique needs.
Whether you are a small business implementing an automated speech solution for the first time, or a large multi-site enterprise with call centers already in place, there is a SpeechBridge to enhance your business communications.
SpeechBridge Small Office (SO) is designed for small business or remote offices that are looking to automated call routing, a consistent and professional experience for callers, and eliminate employee distractions.
SpeechBridge SMB adds a speech interface to email and calendars, supports a larger directory, and can service higher call volumes than Small Office. SMB also provides an upgrade path to SMB+ or Pro.
SpeechBridge SMB+ is ideal for small and medium sized organizations looking for a complete speech application solution that supports custom IVR applications, higher call volumes, additional customization options, and can be upgraded to Pro.
SpeechBridge Pro is offered for larger organizations with higher call volumes and more complex IVR application needs. Pro includes an enhanced Text-To-Speech engine, support for large company directories, and additional customization options.
SpeechBridge Contact Center builds on Pro to bring telco-grade to the SpeechBridge family. Its load-balanced symmetric-failover configuration ensures that your speech applications achieve your high-availability requirements. Various options for redundancy, load balancing and failover are offered to meet your specific needs.
|SpeechBridge Model||SMB||SMB+||Pro||HA Pro|
|Typical Customer Deployment||25 – 100 employees||100 – 250 employees, small call centers||Medium enterprises, call centers||Large enterprises, call centers|
|Say the name||✔||✔||✔||✔|
|Say the department||✔||✔||✔||✔|
|More options menu||✔||✔||✔||✔|
|Aliases and nicknames support||✔||✔||✔||✔|
|Custom greeting prompts||✔||✔||✔||✔|
|After hours greetings||✔||✔||✔||✔|
|Alternate number support||✔||✔||✔||✔|
|Active Directory sync||✔||✔||✔||✔|
|PBX directory import||✔||✔||✔||✔|
|Virtual operators (ports)||2 to 4||2 to 8||4 – unlimited||8 – unlimited|
|Directory groups support||+||✔||✔|
|Web Services integration||+||✔||✔|
|Customer database integration||+||✔||✔|
* Exchange 2003 or higher required
SpeechBridge is an open, standards-based platform that works with SIP standard IP-PBXes, and the most popular application development environments:
On-premise, cloud, or a hybrid – you choose. Pick the delivery vehicle that best matches your preferred IT environment.
The quickest way to bring Communications Automation to your enterprise. Rack it up and you can be running the applications included with SpeechBridge in under an hour.
Standardized on a particular server vendor? Not a problem. Our installer builds your server from scratch to be a fully functional SpeechBridge appliance with minimal input from you.
SpeechBridge also works great virtualized. Our OVA comes pre-configured with everything you’ll need to run SpeechBridge in VMware vSphere.